At MAAVOO, we want to ensure that you’re completely satisfied with your purchase. If for any reason you’re not, we offer a flexible return policy.
Eligibility
– Items must be returned within 15 days of delivery
– Items must be in their original condition with all tags attached
– Items must not have been worn, altered, or damaged
Return Options
– Refund: Receive a full refund to your original payment method
– Exchange: Exchange for a different size, color, or style
How to Return
1. Contact us at maavoo.business@outlook.com with product photo attachments to initiate the return process
2. Provide your order number, reason for return, and whether you’d like a refund or exchange
3. We’ll provide a Return Merchandise Authorization (RMA) number and instructions on how to proceed
Shipping
– Return shipping is the responsibility of the customer, unless the item is defective or was sent in error
– We recommend using a trackable shipping method and keeping a record of your return tracking number
Refunds
– Refunds will be processed within 5-7 business days of receiving the returned item
– Refunds will be issued to the original payment method
Exceptions
– Personalized or customized items are not eligible for return or replace